DELIVERY WITHIN AUSTRALIA
STANDARD PARCEL POST
FREE DELIVERY – On Australian orders over $50.00 (inclusive of applied eligible discount).
$7.90 FLAT RATE DELIVERY – On Australian orders under $50.
EXPRESS PARCEL POST
FREE DELIVERY – On Australian orders over $100 (inclusive of applied eligible discount).
$11 FLAT RATE EXPRESS DELIVERY – On Australian orders under $100
Who will delivery my order?
Your order will be sent via Australia Post.
How long will my order take to arrive?
We will generally ship standard parcel post orders within 24 hours of receiving the order. After that, Standard Parcel Post will generally take 2-4 business days with Western Australia, rural and remote areas sometimes taking up to 10 days.
We aim to ship Express Post Parcel orders the same day or within 24 hours. Express Parcel Post will take 1-3 business days.
Please note that delivery times should be used as a guide. Some deliveries may at time be delayed in transit or arrive sooner than approximated.
Orders containing dangerous goods
If your order contains hazardous or flammable items (e.g. aftershaves, fragrances or aerosols) then it must be sent via Standard Parcel Post. All orders containing hazardous or flammable items will default to Standard Parcel Post.
Delivery to work address
If you are having your order delivered to a work address, please ensure you include your business name and any delivery instructions.
What happens if an item I ordered was out of stock?
If one of the items you have ordered is out of stock, your order will be placed on hold until the available item comes back into stock.
If you would like an update on when a product will come back into stock, please email us at firstname.lastname@example.org
COVID -19 Shipping Update
Due to a significant drop in international flights leaving Australia, we have been notified by Australia Post that any customer orders we send internationally may be in transit for 10-14 days longer than normal transit times. While this may not be ideal, we will provide you peace of mind by always providing you a tracking number to track your order.
All international deliveries are handled by Australia Post and include tracking. We ship international orders within 24-48 hours of receiving them. Orders placed on the weekend or on a public holiday in New South Wales, Australia will be processed the next business day.
NEW ZEALAND – INTERNATIONAL STANDARD PARCEL POST
FREE DELIVERY – On New Zealand orders over $100.00 (inclusive of applied eligible discount).
$15.00 FLAT RATE DELIVERY – On New Zealand orders under $100.
Should weight of the delivery exceed 1kg, additional charges may apply.
NEW ZEALAND– INTERNATIONAL EXPRESS PARCEL POST
FREE DELIVERY – On New Zealand orders over $250 (inclusive of applied eligible discount).
$29 FLAT RATE EXPRESS DELIVERY – On New Zealand orders under $250.
Should weight of the delivery exceed one kilogram, additional charges may apply.
REST OF WORLD – INTERNATIONAL STANDARD PARCEL POST
For international orders under A$100, delivery can cost up to an additional A$29 depending on your region. All international deliveries include tracking.
For international orders over A$100 (inclusive of applied eligible discount) standard delivery can cost up to A$19.
Final international delivery cost is calculated at checkout.
Should weight of the international delivery exceed one kilogram, additional charges may apply.
INTERNATIONAL DELIVERY EXCLUSIONS
International delivery excludes hazardous and flammable products such as: fragrances, aftershaves, aerosols. If your order contains these items, they will be removed and refunded.